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Dudley Wood Primary School and Pre-School

School Lunch Booking System

Dear Parents & Guardians,

School Lunches Booking System


We are pleased to inform you about a positive, exciting change to our school meal booking system. From September if your child requires school lunches, this will no longer be booked by school staff through the school registers.  Our new process allows you to book and select your child’s meal choice, through our external catering company Relish.


Parents should book and pay for their child/rens meals in advance through this website. Your Parentpay account must be activated as Relish links with this. If your child receives free school meals or universal infant free school meals (Reception, Year 1 & 2), you should still book through the relish website, but no payment will be taken.


The latest parents can order via the website is 23:59 the day before the meal is taken. Payment for meals pre-ordered will be taken at the time of booking. Your Parentpay account will be in credit as meals are charged each day they are taken. The latest a home pre-order can be cancelled is 09:30am on the day. Any meal not cancelled after this time will be charged. You should cancel your child’s meal through the website, the school are unable to do this for you. We are also not able to issue refunds for any meals not cancelled.


If you have not pre-ordered a meal for your child, you will be required to send them with a packed lunch. If you have forgotten to pre-order your child’s meal, you will be called and asked to bring a packed lunch to school.  We cannot accommodate providing meals that have not been pre-ordered through our external catering company.


The booking system is available now to register and start pre-ordering your child’s meals for next term. We would advise that you do this before the end of term so we can assist with any issues. If your account has not been registered or activated, this is not something we can deal with on the first day of term.  Relish-Till_ParentGuidetoOnlineMealPreOrdering_Feb19.pdf ( please see link, demonstrating how to register and assign your child to your account. This is also available on Relish’s website.


Thank you for support with this, we hope that it will be a really positive change to the meal ordering system where parents will have more input and awareness of what their children are eating.


If you have any further questions or need assistance with this new process, please do not hesitate to contact us.


King regards



Miss C Hemmings

Office Manager